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       Technical Support


Please contact for technical support, and we will be in contact as soon as possible.

 

FAQ's

 


Q. Where do I get the full version of the CONTROL-EMUL8R software from and how do I activate it.

A. The demo version which can be downloaded from the downloads page is the full version, but is un-activated. It will run in demo mode until it is activated. In demo mode you will have complete functionality, but you will only be able to turn the emulator on for 300 seconds at a time. To activate the program select Help->Activate Program from the CONTROL-EMUL8R program and enter the Email address and Activation key that you were supplied with when your order was confirmed.


Q. I can not figure out how to launch the CONTROL-EMUL8R program.

A. To start the program select Start menu -> Programs -> TiltCONTROL -> EMUL8R Settings.


Q. I get the error, Unable to connect to the TiltCONTROL. Serial Port in use by another application. What do I do to get rid of this error?

A. Basically this error means that another application has the serial port open. Check the following things to determine what is causing the conflict.

  • Make sure that you are not running the TiltCONTROL software and the CONTROL-EMUL8R software at the same time.
  • Some devices share the Infrared port with the serial port, so you may need to disable all incoming beams. Do this by selecting Settings from the Start Menu and selecting Connections then Beam. De-select the checkbox "Receive all incoming beams".
  • If you use an external keyboard or other external device that connects to your PDA via the serial port then it may need to be disabled before the TiltCONTROL can be used.
  • If you still can not determine what application is using the serial port, try a soft reset, so that all running programs are shut down.
  • As a last resort you should try a complete hard reset, which will return your PDA back to its original settings. Reinstall CONTROL-EMUL8R and try running it again.
 

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